Redefining currency management for global enterprises with seamless cross-border transactions and real-time insights.
Redefining currency management for global enterprises with seamless cross-border transactions and real-time insights.
OVERVIEW
OVERVIEW
Converge is an innovative foreign exchange trading platform designed specifically for companies that regularly engage in substantial foreign currency transactions and transfers. At Converge, we've realized that as business operations of today's enterprises spread across the globe, managing funds flexibly and effectively becomes crucial. Therefore, we created a platform aimed at addressing the shortcomings of traditional banks in providing real-time foreign exchange information and executing cross-border transactions.
Converge is an innovative foreign exchange trading platform designed specifically for companies that regularly engage in substantial foreign currency transactions and transfers. At Converge, we've realized that as business operations of today's enterprises spread across the globe, managing funds flexibly and effectively becomes crucial. Therefore, we created a platform aimed at addressing the shortcomings of traditional banks in providing real-time foreign exchange information and executing cross-border transactions.
ROLE & DURATION
ROLE & DURATION
Concept
Research
Interface
Prototyping
Interaction
------------
9-10 Weeks
Concept
Research
Interface
Prototyping
Interaction
------------
9-10 Weeks
CHALLENGES
CHALLENGES
We've found that businesses needing flexible capital often juggle multiple foreign currencies across different accounts, leading to complex processes and financial losses from exchange rate conversions. Our trading platform simplifies this by letting users manage all transactions, recognize various currency amounts instantly, and handle currency exchanges.
We've found that businesses needing flexible capital often juggle multiple foreign currencies across different accounts, leading to complex processes and financial losses from exchange rate conversions. Our trading platform simplifies this by letting users manage all transactions, recognize various currency amounts instantly, and handle currency exchanges.
MY VISION
MY VISION
At Converge, we envision a world where businesses can effortlessly navigate the complexities of global trade and currency exchange, empowering them to focus on growth and innovation.
At Converge, we envision a world where businesses can effortlessly navigate the complexities of global trade and currency exchange, empowering them to focus on growth and innovation.
Our platform revolutionizes the way businesses manage their capital by providing a seamless solution for flexible capital utilization and currency exchange.
Our platform revolutionizes the way businesses manage their capital by providing a seamless solution for flexible capital utilization and currency exchange.
USER-CENTERED DESIGN PROCESS
EMPATHIZE
DEFINE
IDEATE
PROtoTYPE
TEST
EMPATHIZE
DEFINE
IDEATE
PROtoTYPE
TEST
EMPATHIZE
DEFINE
IDEATE
PROtoTYPE
TEST
01
01
The research
The research
To gain deeper insight into our users, we conducted interviews with five business professionals to pinpoint their challenges. Subsequently, field research was carried out to unveil case studies that reflect their actual experiences
To gain deeper insight into our users, we conducted interviews with five business professionals to pinpoint their challenges. Subsequently, field research was carried out to unveil case studies that reflect their actual experiences
Manager Chen
Insights
“financial manager overseeing multicurrency transactions and fund management for a multinational company. He wishes to manage all currencies within a single account to streamline workflows and reduce currency conversion losses.”
Accountant Liu
Insights
“She is tasked with her company's international settlements and often struggles with switching between multiple bank accounts and unclear real-time exchange rates. She needs a solution that updates exchange rates in real-time.”
Engineer Wang
Insights
“As a project engineer who frequently travels internationally, he needs to convert and manage multiple currencies in real-time. An integrated platform would help him manage project budgets more effectively.”
Trader Zhao
Insights
“A trader conducting bulk transactions with international suppliers, she needs to track currency exchange rate movements to optimize timing. A platform providing real-time forex information and transactions would be highly beneficial.”
Manager Chen
Insights
“financial manager overseeing multicurrency transactions and fund management for a multinational company. He wishes to manage all currencies within a single account to streamline workflows and reduce currency conversion losses.”
Accountant Liu
Insights
“She is tasked with her company's international settlements and often struggles with switching between multiple bank accounts and unclear real-time exchange rates. She needs a solution that updates exchange rates in real-time.”
Engineer Wang
Insights
“As a project engineer who frequently travels internationally, he needs to convert and manage multiple currencies in real-time. An integrated platform would help him manage project budgets more effectively.”
Trader Zhao
Insights
“A trader conducting bulk transactions with international suppliers, she needs to track currency exchange rate movements to optimize timing. A platform providing real-time forex information and transactions would be highly beneficial.”
01
The research
To gain deeper insight into our users, we conducted interviews with five business professionals to pinpoint their challenges. Subsequently, field research was carried out to unveil case studies that reflect their actual experiences
Manager Chen
Insights
“financial manager overseeing multicurrency transactions and fund management for a multinational company. He wishes to manage all currencies within a single account to streamline workflows and reduce currency conversion losses.”
Accountant Liu
Insights
“She is tasked with her company's international settlements and often struggles with switching between multiple bank accounts and unclear real-time exchange rates. She needs a solution that updates exchange rates in real-time.”
Engineer Wang
Insights
“As a project engineer who frequently travels internationally, he needs to convert and manage multiple currencies in real-time. An integrated platform would help him manage project budgets more effectively.”
Trader Zhao
Insights
“A trader conducting bulk transactions with international suppliers, she needs to track currency exchange rate movements to optimize timing. A platform providing real-time forex information and transactions would be highly beneficial.”
Manager Chen
Insights
“financial manager overseeing multicurrency transactions and fund management for a multinational company. He wishes to manage all currencies within a single account to streamline workflows and reduce currency conversion losses.”
Accountant Liu
Insights
“She is tasked with her company's international settlements and often struggles with switching between multiple bank accounts and unclear real-time exchange rates. She needs a solution that updates exchange rates in real-time.”
Engineer Wang
Insights
“As a project engineer who frequently travels internationally, he needs to convert and manage multiple currencies in real-time. An integrated platform would help him manage project budgets more effectively.”
Trader Zhao
Insights
“A trader conducting bulk transactions with international suppliers, she needs to track currency exchange rate movements to optimize timing. A platform providing real-time forex information and transactions would be highly beneficial.”
Survey
Survey
73%
73%
73%
Customer Experience Survey
Customer Experience Survey
Customer Experience Survey
40%
40%
40%
Customer Service Interaction Data
Customer Service Interaction Data
Customer Service Interaction Data
65%
65%
65%
Industry Safety Report
Industry Safety Report
Industry Safety Report
40%
40%
40%
Competitive Feature Utilization Metrics
Competitive Feature Utilization Metrics
Competitive Feature Utilization Metrics
Based on the user surveys and field research, here are the insights we've gathered:
Based on the user surveys and field research, here are the insights we've gathered:
Based on the user surveys and field research, here are the insights we've gathered:
Insights
Insights
01
Multi-Currency Management
Users prioritize stress-free accuracy and security
in managing multiple currencies.02
Real-Time Exchange Rates
Trust in rates and easy operation are key for users when locking in exchange rates.
03
Transfer Convenience
Users expect quick and seamless fund transfers, even across different banks and complex international regulations.
04
Risk Management Tools
Users require easy-to-understand and reliable tools, being critical for effective risk management strategies
01
Multi-Currency Management
Multi-Currency Management
Users prioritize stress-free accuracy and security
in managing multiple currencies.
Users prioritize stress-free accuracy and security
in managing multiple currencies.
02
Real-Time Exchange Rates
Real-Time Exchange Rates
Trust in rates and easy operation are key for users when locking in exchange rates.
Trust in rates and easy operation are key for users when locking in exchange rates.
03
Transfer Convenience
Transfer Convenience
Users expect quick and seamless fund transfers, even across different banks and complex international regulations.
Users expect quick and seamless fund transfers, even across different banks and complex international regulations.
04
Risk Management Tools
Risk Management Tools
Users require easy-to-understand and reliable tools, being critical for effective risk management strategies
Users require easy-to-understand and reliable tools, being critical for effective risk management strategies
02
02
02
COMPETITIVE ANALYSIS
COMPETITIVE ANALYSIS
COMPETITIVE ANALYSIS
So, we've carried out an analysis of our competitors, comparing the strengths and weaknesses of foreign exchange services offered by popular transactional banks in the UK.
So, we've carried out an analysis of our competitors, comparing the strengths and weaknesses of foreign exchange services offered by popular transactional banks in the UK.
So, we've carried out an analysis of our competitors, comparing the strengths and weaknesses of foreign exchange services offered by popular transactional banks in the UK.
Advantages:
Wise is known for using the real, mid-market exchange rate without any markups, which is often cheaper than traditional banks.
The service offers a multi-currency account with the ability to hold over 40 currencies.
Disadvantages:
There may be a fee associated with ATM withdrawals beyond the free limit.
Wise doesn't offer investment opportunities like stocks or cryptocurrencies
Advantages:
HSBC, being a traditional bank, offers robust security and widespread physical branch access for in-person services.
They may provide integrated services that include investment, insurance, and banking, all within the same institution.
Disadvantages:
HSBC's foreign exchange rates may include markups above the mid-market rate, which could make currency conversion more expensive compared to fintech solutions.
Advantages:
Revolut provides the option to hold several currencies in a single account, potentially reducing foreign transaction costs.
The app offers real-time transaction tracking and instant notifications for better spending management.
Disadvantages:
Deposit protection is limited compared to traditional banks, as funds are not covered by government-backed insurance programs.
Additional services and perks require a subscription with monthly fees.
Advantages:
•Wise is known for using the real, mid-market exchange rate without any markups, which is often cheaper than traditional banks.
•The service offers a multi-currency account with the ability to hold over 40 currencies.
Disadvantages:
•There may be a fee associated with ATM withdrawals beyond the free limit.
Wise doesn't offer investment opportunities like stocks or cryptocurrencies
Advantages:
•Wise is known for using the real, mid-market exchange rate without any markups, which is often cheaper than traditional banks.
•The service offers a multi-currency account with the ability to hold over 40 currencies.
Disadvantages:
•There may be a fee associated with ATM withdrawals beyond the free limit.
Wise doesn't offer investment opportunities like stocks or cryptocurrencies
Advantages:
•HSBC, being a traditional bank, offers robust security and widespread physical branch access for in-person services.
•They may provide integrated services that include investment, insurance, and banking, all within the same institution.
Disadvantages:
•HSBC's foreign exchange rates may include markups above the mid-market rate, which
could make currency conversion more expensive compared to fintech solutions.
Advantages:
•HSBC, being a traditional bank, offers robust security and widespread physical branch access for in-person services.
•They may provide integrated services that include investment, insurance, and banking, all within the same institution.
Disadvantages:
•HSBC's foreign exchange rates may include markups above the mid-market rate, which
could make currency conversion more expensive compared to fintech solutions.
Advantages:
•Revolut provides the option to hold several currencies in a single account, potentially reducing foreign transaction costs.
•The app offers real-time transaction tracking and instant notifications for better spending management.
Disadvantages:
•Deposit protection is limited compared to traditional banks, as funds are not covered by government-backed insurance programs.
•Additional services and perks require a subscription with monthly fees.
Advantages:
•Revolut provides the option to hold several currencies in a single account, potentially reducing foreign transaction costs.
•The app offers real-time transaction tracking and instant notifications for better spending management.
Disadvantages:
•Deposit protection is limited compared to traditional banks, as funds are not covered by government-backed insurance programs.
•Additional services and perks require a subscription with monthly fees.
03
03
03
THE SOLUTION
THE SOLUTION
THE SOLUTION
Flexible Currency Management Tools
Flexible Currency Management Tools
Develop customizable currency management tools like automated conversion strategies tailored to user needs.
Develop customizable currency management tools like automated conversion strategies tailored to user needs.
Real-Time Rate Lock
Real-Time Rate Lock
Implement a service that allows users to lock current exchange rates, shielding them from future
Implement a service that allows users to lock current exchange rates, shielding them from future
Emergency Access Solutions
Emergency Access Solutions
Create backup access solutions, such as offline transaction modes or emergency service hotlines, for when users face internet access issues.
Create backup access solutions, such as offline transaction modes or emergency service hotlines, for when users face internet access issues.
Optimized User Interface for Transfer currency (Chat room)
Optimized User Interface for Transfer currency (Chat room)
Simplify the UI for more intuitive transfers, currency exchanges, and regular operations.
Simplify the UI for more intuitive transfers, currency exchanges, and regular operations.
Flexible Currency Management Tools
Develop customizable currency management tools like automated conversion strategies tailored to user needs.
Optimized User Interface for Transfer currency (Chat room)
Simplify the UI for more intuitive transfers, currency exchanges, and regular operations.
Real-Time Rate Lock
Implement a service that allows users to lock current exchange rates, shielding them from future
Emergency Access Solutions
Create backup access solutions, such as offline transaction modes or emergency service hotlines, for when users face internet access issues.
04
04
04
INFORMATION ARCHITECTURE
INFORMATION ARCHITECTURE
INFORMATION ARCHITECTURE
After describing the above solutions and challenges, we begin a comprehensive review of the entire product development process. Meanwhile, I differentiate the four main solutions in detail with color.
After describing the above solutions and challenges, we begin a comprehensive review of the entire product development process. Meanwhile, I differentiate the four main solutions in detail with color.
After describing the above solutions and challenges, we begin a comprehensive review of the entire product development process. Meanwhile, I differentiate the four main solutions in detail with color.
05
05
05
PAPER SKETCHES
PAPER SKETCHES
PAPER SKETCHES
06
06
06
Low fidelity DESIGNS
Low fidelity DESIGNS
Low fidelity DESIGNS
After refining my ideas with a wireframe sketch, I outlined the essential features and strengthened the call-to-action
components, resulting in the creation of my low-fidelity prototype.
After refining my ideas with a wireframe sketch, I outlined the essential features and strengthened the call-to-action
components, resulting in the creation of my low-fidelity prototype.
After refining my ideas with a wireframe sketch, I outlined the essential features and strengthened the call-to-action
components, resulting in the creation of my low-fidelity prototype.
07
07
07
DESIGN SYSTEM
DESIGN SYSTEM
DESIGN SYSTEM
After setting up the wireframe, I started designing. Through careful planning of color, design layout, and interactive elements, these designs will be used in subsequent high-fidelity graphics.
After setting up the wireframe, I started designing. Through careful planning of color, design layout, and interactive elements, these designs will be used in subsequent high-fidelity graphics.
After setting up the wireframe, I started designing. Through careful planning of color, design layout, and interactive elements, these designs will be used in subsequent high-fidelity graphics.
Flags
action
Click
Buttons
Graphs
Corner Radius
25 px
35 px
SEN
SEN
SEN
SEN
SEN
Theme /60Px
button /20Px
Content /20Px
Content /17Px
Content /15Px
Colors
Button
Side Bar
Typography
Default
Default
#D9D9D9
Dashboard
08
08
08
USABILITY TESTING
USABILITY TESTING
USABILITY TESTING
Usability testing is a critical component in the development of a foreign exchange (Forex) trading platform, ensuring that the platform is intuitive, efficient, and meets the needs of its users. The process involves several stages, each designed to identify potential issues and refine the user experience.
Usability testing is a critical component in the development of a foreign exchange (Forex) trading platform, ensuring that the platform is intuitive, efficient, and meets the needs of its users. The process involves several stages, each designed to identify potential issues and refine the user experience.
Usability testing is a critical component in the development of a foreign exchange (Forex) trading platform, ensuring that the platform is intuitive, efficient, and meets the needs of its users. The process involves several stages, each designed to identify potential issues and refine the user experience.
Change 1
Background Shadow
Background Shadow
The addition of background shadows enhanced depth and realism, significantly improving the visual appeal and user experience.
The addition of background shadows enhanced depth and realism, significantly improving the visual appeal and user experience.
The website's visual presentation appeared somewhat flat and lacked visual interest due to the absence of depth-enhancing elements like background shadows.
Before
With the inclusion of subtle background shadows, the website's visual aesthetics have been significantly enhanced.
After
Change 2
Spacing and Size
Spacing and Size
Before, inconsistent flag sizes and spacing marred the site's professionalism and scrolling ease. Yet, resizing flags and refining spacing fostered a polished appearance and smoother user scrolling, amplifying the overall experience.
Before, inconsistent flag sizes and spacing marred the site's professionalism and scrolling ease. Yet, resizing flags and refining spacing fostered a polished appearance and smoother user scrolling, amplifying the overall experience.
Inconsistent flag sizes and spacing undermined the website's professional appearance and scrolling experience.
Before
Resized flags and improved spacing yielded a polished look and smoother scrolling, enhancing the overall user experience.
After
Change 3
Improve the Navigation with sideBar
Improve the Navigation with sideBar
Refining the sidebar design to optimize functionality and elevate visual appeal, enhancing user navigation and overall site experience.
Refining the sidebar design to optimize functionality and elevate visual appeal, enhancing user navigation and overall site experience.
The sidebar lacked visual appeal and appeared cluttered, hindering user navigation.
Before
With a sleek redesign, the sidebar now boasts a modern aesthetic and improved organization, enhancing user experience and ease of navigation.
After
09
FINAL DESIGNS
Real-Time Rate Lock
Develop a service enabling users to lock the currency at current exchange rates, providing protection against future fluctuations.
Optimized User Interface
Streamline the user interface to enhance ease of use for everyday currency transfers and transactions, prioritizing simplicity and intuitiveness.
Emergency Access Solutions
Implement backup access solutions like offline transaction modes or emergency service hotlines to assist users during internet connectivity issues, ensuring seamless financial transactions and support even in challenging circumstances.
Flexible Currency Management Tools
Design personalized currency management tools featuring automated conversion strategies that can be customized to suit individual user preferences and requirements, empowering users with efficient and flexible solutions to manage their currency transactions effectively.
Change 1
Background Shadow
The addition of background shadows enhanced depth and realism, significantly improving the visual appeal and user experience.
The website's visual presentation appeared somewhat flat and lacked visual interest due to the absence of depth-enhancing elements like background shadows.
Before
With the inclusion of subtle background shadows, the website's visual aesthetics have been significantly enhanced.
After
Spacing and Size
Before, inconsistent flag sizes and spacing marred the site's professionalism and scrolling ease. Yet, resizing flags and refining spacing fostered a polished appearance and smoother user scrolling, amplifying the overall experience.
Resized flags and improved spacing yielded a polished look and smoother scrolling, enhancing the overall user experience.
After
Inconsistent flag sizes and spacing undermined the website's professional appearance and scrolling experience.
Before
Improve the sideBar
Refining the sidebar design to optimize functionality and elevate visual appeal, enhancing user navigation and overall site experience. With a sleek redesign, the sidebar now boasts a modern aesthetic and improved organization, enhancing user experience and ease of navigation.
The sidebar lacked visual appeal and appeared cluttered, hindering user navigation.
Before
With a sleek redesign, the sidebar now boasts a modern aesthetic and improved organization, enhancing user experience and ease of navigation.
After
09
FINAL DESIGNS
Real-Time Rate Lock
Refining the sidebar design to optimize functionality and elevate visual appeal, enhancing user navigation and overall site experience. With a sleek redesign, the sidebar now boasts a modern aesthetic and improved organization, enhancing user experience and ease of navigation.
Optimized User Interface
Refining the sidebar design to optimize functionality and elevate visual appeal, enhancing user navigation and overall site experience. With a sleek redesign, the sidebar now boasts a modern aesthetic and improved organization, enhancing user experience and ease of navigation.
Emergency Access Solutions
Refining the sidebar design to optimize functionality and elevate visual appeal, enhancing user navigation and overall site experience. With a sleek redesign, the sidebar now boasts a modern aesthetic and improved organization, enhancing user experience and ease of navigation.
Flexible Currency Management Tools
Design personalized currency management tools featuring automated conversion strategies that can be customized to suit individual user preferences and requirements, empowering users with efficient and flexible solutions to manage their currency transactions effectively.
09
FINAL DESIGNS
Real-Time Rate Lock
Develop a service enabling users to lock the currency at current exchange rates, providing protection against future fluctuations.
Optimized User Interface
Streamline the user interface to enhance ease of use for everyday currency transfers and transactions, prioritizing simplicity and intuitiveness.
Emergency Access Solutions
Implement backup access solutions like offline transaction modes or emergency service hotlines to assist users during internet connectivity issues, ensuring seamless financial transactions and support even in challenging circumstances.
Flexible Currency Management Tools
Design personalized currency management tools featuring automated conversion strategies that can be customized to suit individual user preferences and requirements, empowering users with efficient and flexible solutions to manage their currency transactions effectively.